Dear Aaron,
I cannot apologize enough that you had to have such an unfavourable experience with our Instagram Feed widget and service. Although I totally understand your frustration, I’ll try to explain things.
You see, it’s true that we’ve been struggling with making our Instagram Feed a stable widget, as a lot of technical difficulties still complicate things big time. We keep fighting for it, thus we are trying different approaches, eliminating issues on the go if anything comes up. We’re doing everything in our power to make it as smooth a process as possible, and our Support Team is trying their hardest to assist you if any help needed.
I have to admit that these days we’re receiving an unusual amount of requests, thus the response time has increased. We’re extremely sorry about it, and we’re making every endeavour to provide as prompt help as possible. We’re already thinking on more efficient workflows so that all our customers get assistance shortly.
I’ve also checked your website and your Instagram Feed, and it seems all of them are working correctly now. Could you please let me know if you’re still experiencing issues? I’ll be very happy to assist you and provide the best solution possible.
Please accept our sincere apologies for the whole situation one more time 
